Important notice regarding text messaging data
KOVO Design Agency does not share text messaging opt-in information, including mobile phone numbers and consent records, with any third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, other than the aggregators and messaging providers required to deliver the messages you asked to receive.
Information KOVO collects
Personal information. KOVO collects information that you choose to provide, including your name, email address, physical or mailing address, company, website, phone number, project details, budget range, timeline, and any files or content you share with us. Payment information is collected when you make a purchase or request a quote. KOVO also keeps opt-in records and timestamps for all communication channels, including SMS and email.
Where you opt in to receive text messages, KOVO records your mobile number, the opt-in method, and a timestamped record of your consent, together with any later opt-out request.
Non-personal information. Basic technical request information is processed by our hosting and security providers, including IP address, browser type, device information, request time, and pages requested, along with website usage patterns and analytics, and cookies and similar technologies.
Customer communication. KOVO keeps records of inquiries and service requests, appointment and call details and preferences, and service history and feedback. Where a project is under contract, we additionally hold correspondence, meeting notes, deliverables, and billing records.
How information is used
Information is used for providing and improving KOVO’s services; processing transactions and payments; communicating with you about your inquiries, appointments, active work, and promotions where you have consented; enhancing website functionality and user experience; ensuring security and fraud prevention; maintaining records of your communication preferences and consent; invoicing and collecting payment; and complying with legal obligations.
Consent and communication-preference records are kept so KOVO can honour your choices and demonstrate compliance with messaging regulations.
KOVO does not sell, rent, or trade personal information. We do not use your project information to build marketing lists for other companies.
SMS messaging and A2P compliance
By opting in to KOVO’s SMS messaging, you agree to receive text messages related to our services, including appointment and call reminders, project updates, and customer support.
Opt-in and consent
- You will only receive messages if you have explicitly opted in.
- KOVO maintains timestamped records of every opt-in action.
- KOVO complies with the Telephone Consumer Protection Act (TCPA), CASL, and other applicable messaging laws.
- Consent to receive text messages is never a condition of purchasing any product or service.
Opt-out instructions
- Reply STOP at any time to cancel SMS messages.
- You will receive one final confirmation message, and no further messages will be sent unless you opt in again.
- Opt-out requests are processed immediately.
Message frequency and content
- Message frequency varies based on your interactions with KOVO.
- Messages relate to the services you have requested.
- Promotional content is not sent without specific consent.
Help and support
- Reply HELP for assistance, or email info@kovodesign.com.
- Support is available during regular business hours.
Carrier information
- Standard message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, Rogers, Bell, Telus, and most regional carriers.
KOVO applies strict data-protection measures to SMS opt-in information and consent records, and these records are excluded from every sharing category described below.
Responsible AI use
KOVO may use AI-assisted tools to support research, drafting, design, development, summarization, and workflow automation. KOVO minimizes the personal and confidential information shared with AI services, keeps human review in the workflow, and does not intentionally submit confidential client material to train public models. Where a project involves sensitive information or custom AI features, project-specific rules can be agreed in writing.
Data security
KOVO maintains reasonable administrative and technical safeguards appropriate to the size of the practice and the sensitivity of the information handled, including:
- Encryption of data in transit (HTTPS/TLS) and encryption at rest on the platforms KOVO uses.
- Access controls, strong authentication, and access limited to those who need it for the engagement.
- Reputable, security-maintained hosting, storage, and collaboration providers.
- Regular security assessments and updates to dependencies, plus periodic review of access and configuration.
- Training on data protection for everyone working on KOVO engagements.
- Backups and recovery procedures for active project material.
- Notification of affected parties and regulators where required by applicable breach-notification law.
No method of internet transmission or electronic storage is completely secure, and KOVO cannot guarantee absolute security.
Retention
Information is retained only as long as reasonably necessary for the purposes described in this policy, together with contractual and record-keeping requirements, dispute resolution, and legal or tax compliance. Inquiry correspondence that does not become a project is deleted or archived once it is no longer useful. You may ask KOVO to delete information held about you, subject to records we are required to keep.
International processing
KOVO works with clients internationally and relies on online service providers, so your information may be stored or processed outside your country of residence, including in Canada, the United States, and the European Union. Where information is transferred across borders, KOVO relies on the provider’s contractual protections and applicable transfer mechanisms.
Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information KOVO holds about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information that is no longer required.
- Request restriction of, or object to, certain processing.
- Withdraw consent at any time for future communications.
- Unsubscribe from any non-essential email using the link in that message or by replying to it.
- Opt out of SMS messages at any time by replying STOP.
- Request information about how KOVO processes your data.
- Lodge a complaint with your local privacy regulator or supervisory authority.
Requests can be made using the contact details below. KOVO may need to verify your identity before acting on a request and will respond within the timeframe required by applicable law.
Third-party links and services
This website links to third-party services, including a scheduling provider used to book calls. KOVO does not control those services and is not responsible for their content, availability, or privacy practices. Information you submit directly to a third-party service is governed by that provider’s own privacy policy, and we encourage you to review it.
Children’s information
KOVO’s website and services are intended for businesses and adults. KOVO does not knowingly collect personal information from children. If you believe a child has provided information through this website, contact KOVO and it will be deleted.
Changes to this policy
KOVO may update this policy as its services, tools, or legal obligations change. The current version is always published on this page with its effective date. Where a change materially affects how personal information is handled, KOVO will make reasonable efforts to notify active clients by email or through a notice on this website.
Contact
Questions and privacy requests can be sent to:
KOVO Design Agency
Email: info@kovodesign.com
By using this website and KOVO’s services, you consent to this Privacy Policy.