Appointments + cancellations
Your appointment time is reserved specifically for you. We ask for two business days’ notice to change a visit. A fee may apply for late cancellations or missed appointments, except in emergencies.
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build trust.
A plain-language overview of how appointments, fees, consent and personal information are handled.
Insurance + payment
Dental insurance is an agreement between you and your insurer. We can submit claims and estimates on your behalf, but the patient remains responsible for balances not covered by the plan.
Privacy + records
Personal health information is collected only to provide care, coordinate benefits and meet legal requirements. Records are stored securely and released only with consent or where required by law.
Consent to treatment
We explain the nature, benefits, material risks, alternatives and fees before treatment. Consent can be withdrawn at any time. Parents or legal guardians must consent for minors where required.
Photography + case sharing
Clinical photos may be recommended for diagnosis and planning. Use for education, marketing or online galleries requires separate written consent and is never a condition of care.
Accessibility + inclusion
We welcome patients of every identity and ability. Reasonable accommodations are available without surcharge. Contact the practice before your visit if you would like us to prepare specific support.
Emergencies + after-hours care
Voicemail instructions identify the current after-hours pathway. Life-threatening symptoms must be directed to 911 or the nearest emergency department.
These policies demonstrate information architecture and are not legal or clinical documents. A real practice would review local regulatory requirements and have final policies approved by qualified counsel.